KEEPING EVERYONE SAFE
We want to assure our guests and staff that we are operating in line with government and WHO guidelines, ensuring The Stratford is kept to the highest possible hygiene standards – business as usual, but with additional precautions so that you can kick back and relax in a clean and safe environment, with the safety of our guests and staff our highest priority.
What We Are Doing To Keep You Safe.
Arriving At The Stratford
On arrival, we request that you to use hand sanitiser provided by us, which is also available throughout The Stratford.
Disposable gloves, masks and hand sanitiser for both guests and staff are available as well as hand sanitiser in public areas.
Social distancing markers have been placed on the floor for guests and staff throughout The Stratford.
A full deep clean of the whole building both back and front of house and our teams are regularly deep cleaning the bedrooms, lobbies, restaurants, back of house and disinfecting all high touch areas every 20 minutes.
If a guest or member of staff is feeling unwell, we request that they don’t visit the building. All staff temperatures are checked before starting work.
Emergency COVID-19 support and Q&A advice from HR department / Covid19 task force (leadership).
New Training & Procedures
Ensuring all employees have the information they need to stay healthy and continuously keep a high level of hygiene.
Risk assessment has been done across the whole building and introduced protective measures against COVID-19 into all future assessments.
Goods Coming Into The Building
All vendors must submit a risk assessment and methods statement which is approved by the hotel before receiving goods or service from them.
To keep in line with the new social-distancing guidelines, we are will limit the number of guests available to check-in to the hotel at one time.
Moving Up The Building
To maintain social distracting all Lifts are limited to a maximum of 3 people at any one time. If a lift is full please wait for the next one.
Fresh New Linen
We have purchased new linen for all our bedrooms and a new and approved cleaned regime put in place.
Viewing A Loft
We are delighted to continue offering viewings in person, and can supply gloves and face masks for you if required. Likewise, we can also offer ‘Virtual tours’ if you are overseas or are unable to visit us in person.
Reducing The Risk
We have hand sanitiser readily available, and to reduce the risk of infection we have limited the number of any non-essential visitors to the building.
We can arrange for any necessary documentation to be completed digitally if you would prefer not to do this in person ahead of your move.
Keeping In Clean
Our housekeeping team have increased their cleaning of all shared public areas, including high touch surfaces such as lift buttons.
Restaurants & Bars
Increased distance between tables in our restaurants in line with social distancing as well as reduced maximum covers in our restaurants to prevent overcrowding.
We have multiple ways to view our menus, contact free online menus, laminated menus that are washed after each use as well as disposable menus that will be throw away after every use.
Cutlery, Crockery and Glassware
Disposable cutlery, crockery, cups and glassware available for guests and all dish and glass washers are set to the highest temperature.
We take the wellbeing of our community seriously and we’re working round the clock to keep our spaces clean, safe and open to anyone who needs them. Whether you are living with us, staying with us, local to us, or just in the area, we have comfortable rooms, restaurants, bars, and outside areas all within The Stratford, located just outside and away from the hustle and bustle of inner London. We are here to help and support, if you have any questions, just let us know.